Cancellation, Return and Refund Policy

This policy explains how KINSTRA handles order cancellations, clothing returns, and refund requests.

1. Order Cancellation

If you need to cancel an order, contact us as soon as possible and provide your order number. Cancellation may not be possible once an order has been dispatched.

2. Return Requests

If an item is damaged, defective, or different from the item ordered, contact us with your order number and a description of the issue. Photos may be requested to help assess the request.

For other return requests, contact us before sending an item back. Returns are subject to confirmation by KINSTRA and applicable consumer protection requirements.

3. Condition of Returned Items

Please keep the item, tags, and packaging in their original condition until your return request has been reviewed. Do not send an item back without contacting us first.

4. Refunds

If a refund is approved, we will contact you to confirm the refund method and next steps. The processing time may depend on the payment provider or bank. For Cash on Delivery orders, refund arrangements will be confirmed directly with the customer.

5. Exchanges

If you would like a different size or colour, contact us to check availability. Exchanges are subject to stock availability and confirmation.

6. Contact Us

To request a cancellation, return, exchange, or refund, contact:

Email: hello.kinstra@gmail.com

Instagram: @kinstra.official